SITARAH LONDON PRIVACY POLICY
The Privacy Policy describes how https://sitarah.london/ collects, uses, and discloses your personal information when you visit or make a purchase from the site.
USING YOUR PERSONAL INFORMATION
When you visit the site, we collect certain information about your device and your interaction with the site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can identify an individual including the information below as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
DEVICE:
- Examples of personal information collected: version of web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the website.
- Purpose of collection: to load the site accurately for you, and to perform analytics on site usage to optimise our website.
- Source of collection: collected automatically when you access our website using cookies, log files, tags, or pixels.
ORDER:
- Personal Information collected: name, billing address, shipping address, payment information credit card numbers, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor.
CUSTOMER SUPPORT INFORMATION:
- Examples of Personal Information collected: As above
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
BEHAVIOURAL ADVERTISING:
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
USING YOUR PERSONAL INFORMATION:
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the website
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTIONS:
When you place an order through the website, we will retain your personal information for our records unless or until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
COOKIES:
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries at info@sitarah.london or by mail using the details provided below:
Evergreen Business Ltd, T/A Sitarah London, 35-37 Ludgate Hill, Office 7, London, EC4M 7JN